Frequently Asked Questions
Ordering is so easy! We have created a detailed description under the 'how it works' page
Orders must be placed by Sunday 5pm or Wednesday 5pm. None of the produce is stored, its all freshly collected on Monday and Thursday morning from the market and farms, brought to our warehouse and packed straight into your orders.
If you have placed your order by Sunday 5pm you will receive your box of goodness between 1-8pm on a Monday, unless it's a public holiday. If your order is placed after the cut of time it will be delivered the following week.
If you have placed your order by Wednesday 5pm you will receive your box of goodness between 1-8pm on a Thursday unless it's a public holiday.
Yes!! We can only recycle our brown boxes with our logo on it or foam boxes. If they are in good condition please feel free to return them back to our warehouse.
The Certified Organics industry is quite new but is growing at a rapid speed. We can only sell seasonal produce as that is what’s available to us. Some methods like glasshouses are used to grow something ‘out of season’ but generally we eat as mother nature intended. Occasionally we have to knock back produce if the quality isn't up to scratch too.
Yes, we have a Epping EarthyMamma warehouse, Meadow Heights, Dandenong, Roxburgh Park, Greenvale, Newport and Hoppers Crossing pickup location. Please select it at the checkout and you will receive an email with further details. Unfortunately, we have a limited amount of space so the option will be switched off once at capacity. It is your responsibility to collect your box in a timely fashion, especially as the weather warms up the produce will not remain fresh if left until the next day.
We take ZERO responsibility if your produce is stolen, damaged or not in good condition if your box is not collected on Monday evening.
EarthyMamma warehouse - 76 Ricky way Epping
Meadow Heights - 1393 Pascoe Vale rd Meadow Heights
Dandenong - 41 Exner drive Dandenong North
Hoppers Crossing- 71 Huntingfield Drive, Hoppers Crossing
Newport- 6 Agg St, Newport
Roxburgh Park- 8 Petre Court Roxburgh Park
We do offer warehouse pickup between 10.30- 2pm. Our address is 76 Ricky Way Epping. You will receive an SMS when your order is ready for collection. If your order is not collected by 2pm, it will be left outside our warehouse for collection with 24 hour access. Just sms us back asking for the gate code.
Place your order, at the shipping options select the pickup point you'd like. On pickup day you will receive an SMS from stating that your box is ready for collection. You have 24 hrs to collect your order.
Each week’s produce will vary depending on what’s in season, what’s in stock, what is fresh and what the weather has done to the crops and farms. Please sign up to our newsletter and every Friday at 5pm we will send out an email and update our website to give you an idea what will be the in the boxes. Seasonal boxes are subject to last minute change. Otherwise, you can see underneath each product description.
We do allow up to 2 swaps per box, just use the checkbox system to indicate what you'd like more and less off. However, you can create your own fruit and veg box from the items available on our website.
Yes. Please leave us a note when your order and we can write the recipient a card on your behalf.
Yes. Just place your order using the re-occuring option.
Not all the time. There are many factors that affect your order which may include supplier stock levels, quality issues or cancellation by the supplier.
Delivery is a flat rate fee of $8.95
No, we know there are school kids to drop off, people to see, places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door.
Please note that we are not responsible for any unexpected damage or theft to your order when left in the nominated area. We do recommend your order be taken in and properly stored as soon as possible as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once delivered.
We deliver to most of the Northern suburbs of Melbourne once a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.
This is the nature of organics and how produce should actually look. The short version is that much non-organic, unprocessed or minimally processed produce is treated with a variety of growth-enhancing substances and is also commonly subjected to grading and quality standards (voluntarily), while organic produce is not. Organic produce is grown as nature has intended it to be.
Please feel free to email us for confirmation and a copy of certificates.
99% of our produce is Certified Organic or biodynamic. The other 1% organic in conversion.
Yes, absolutely. All our staff are trained with food handling certificates.
We source it from certified organic farmers, as well as wholesale organic suppliers at the Melbourne Markets.
Please send us an email and photo of your box/item within 24hrs and we will organize a credit note or replacement. No claims will be honoured past the 24hr period.
Yes! unless they are packets or individual products such as a melon or pineapple. Do keep in mind that the produce is all different shapes and sizes so it may appear that a friend got more than you. Rest assured everything is weighed.
Each week the price of the produce changes drastically, also the actual height and width of the box varies due to the boxes being different each week. We work hard to create boxes that are value packed.
We are mostly a packing facility however we do have a small shop front set up with a small variety of items to purchase. We are open every Monday and Thursday 9.30-2pm