Frequently Asked Questions
When do you deliver?
If you have placed your order by Sunday 5pm you will receive your box of goodness between 1-8pm on a Monday, unless it's a public holiday. If your order is placed after the cut of time it will be delivered the following week. If you have selected a pickup point, wait until you receive an SMS. If you have placed your order by Wednesday 5pm you will receive your box of goodness between 1-8pm on a Thursday unless it's a public holiday.
I’m not going to be home for hours and it's hot, can I get an icepack?
Yes, you can purchase an ice pack for $5 from our store. These are re-useable and can be left out for our delivery man unfrozen to be re-used in your next order. They will have your name labeled on them also. Please let us know in the notes section if you need an insulated box.
Can I pick up my order?
Yes, we have a EPPING EarthyMamma warehouse, MEADOW HEIGHTS, Dandenong, Roxburgh Park, Greenvale and an ALTONA NORTH pickup location. Please select it at the checkout and you will receive an email with further details. Unfortunately, we have a limited amount of space so the option will be switched off once at capacity. It is your responsibility to collect your box in a timely fashion, especially as the weather warms up the produce will not remain fresh if left until the next day. We take ZERO responsibility if your produce is stolen, damaged or not in good condition if your box is not collected on Monday evening.
What is the address of the pickup points?
EarthyMamma warehouse - 75 Ricky way Epping Meadow Heights - 1393 Pascoe Vale rd Meadow Heights Dandenong - 41 Exner drive Dandenong North Altona- 1/13 Beuron rd Altona North Roxburgh Park- 8 Petre Court Roxburgh Park
How does warehouse pickup work?
We do offer warehouse pickup between 11.30-4pm. You will receive an sms when your order is ready for collection. If your order is not collected by 4pm, it will be left outside our warehouse for collection and we will give you an access code to collect your order.
How does host pickup points work?
Place your order, at the shipping options select the pickup point you'd like. On Monday you will receive an SMS stating that your box is ready for collection. You have 24 hrs to collect your order.
How much is delivery?
Delivery is a flat rate fee of $8.95
Do I have to be home when my order is delivered?
No, we know there are school kids to drop off, people to see, places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door. Please note that we are not responsible for any unexpected damage or theft to your order when left in the nominated area. We do recommend your order be taken in and properly stored as soon as possible as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once delivered.
Do you deliver to my area?
We deliver to most of the Northern suburbs of Melbourne once a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.