Click & Collect

You can choose to pick-up your order from our warehouse in Epping. Our customers have access to the warehouse 24/7, so if you choose "Click & Collect", you can come and pick-up your order at any time day or night. The Click & Collect area is secured, so you will be given access instructions when you place your order.

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EarthyMamma HQ  Free

72 Ricky way Epping

Delivery Suburbs

Check the list of Delivery Suburbs to see if we deliver to your suburb.

Frequently Asked Questions

When do you deliver?
If you have placed your order before the cut off time you will receive your box of goodness between 1-7pm on a Monday/Thursday depending on your location. If your order is placed after the cut of time it will be delivered the following week as specified at the checkout.
Can I pick up my order?
Yes, we have free pickup from our EarthyMamma warehouse in Epping,It is your responsibility to collect your box in a timely fashion, especially as the weather warms up the produce will not remain fresh if left until the next day. All warehouse pickup orders are ready by 10am. I We take ZERO responsibility if your produce is stolen, damaged or not in good condition if your box is not collected on Monday evening.
What is the address of the pickup points?
EarthyMamma warehouse - 72 Ricky way Epping
How does warehouse pickup work?
We do offer warehouse pickup from 10am. You will receive an sms when your order is ready for collection. If your order is not collected by 2pm, it will be left outside our warehouse for collection and we will give you an access code to collect your order- 24 hour access.
How much is delivery?
Delivery is a flat rate fee of $9.95 for orders within 15kms of our warehouse. Delivery is a flat rate fee of $13 for orders further than 15kms of our warehouse There is an additional $3.50 fee for orders that require specialised packaging for cold items.
Do I have to be home when my order is delivered?
No, we know there are school kids to drop off, people to see, places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door. We have award winning tracking of your delivery set up. You will get a tracking code when the order is on board with the driver, with live tracking, ETA and you can communicate with the driver too. Please note that we are not responsible for any unexpected damage or theft to your order when left in the nominated area. We do recommend your order be taken in and properly stored as soon as possible as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once delivered.
Do you deliver to my area?
We deliver to most of Melbourne once or twice a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.
What's your Refund/exchange policy?
We are happy when you are happy. If you are unhappy with a product or our service we will exchange or credit the value of the item or service. Refunds are only applicable if we are notified within 24 hours from time of delivery.