Frequently Asked Questions
If you have placed your order by Sunday 5pm you will receive your box of goodness between 1-7pm on a Monday, unless it's a public holiday. If your order is placed after the cut of time it will be delivered the following week. If you have selected a pickup point, wait until you receive an SMS. If you have placed your order by Wednesday 5pm you will receive your box of goodness between 1-7pm on a Thursday unless it's a public holiday.
Yes, we have a EPPING EarthyMamma warehouse, Meadow Heights, Hoppers Crossing, Dandenong, Roxburgh Park, Greenvale and a Newport pickup location. Please select it at the checkout and you will receive an email with further details. Unfortunately, we have a limited amount of space so the option will be switched off once at capacity. It is your responsibility to collect your box in a timely fashion, especially as the weather warms up the produce will not remain fresh if left until the next day.
We take ZERO responsibility if your produce is stolen, damaged or not in good condition if your box is not collected on Monday evening.
EarthyMamma warehouse - 76 Ricky way Epping
Meadow Heights - 1393 Pascoe Vale rd Meadow Heights
Dandenong - 41 Exner drive Dandenong North
Newport- 6 Agg St, Newport
Roxburgh Park- 8 Petre Court Roxburgh Park
Hoppers Crossing- 71 Huntingfield Drive, Hoppers Crossing
We do offer warehouse pickup between 10.30-2pm. You will receive an sms when your order is ready for collection. If your order is not collected by 2pm, it will be left outside our warehouse for collection and we will give you an access code to collect your order- 24 hour access.
Place your order, at the shipping options select the pickup point you'd like. On Monday or Thursday you will receive an SMS stating that your box is ready for collection. You have 24 hrs to collect your order.
Delivery is a flat rate fee of $8.95 for orders within 15kms of our warehouse.
Delivery is a flat rate fee of $13 for orders further than 15kms of our warehouse
There is an additional $3 fee for orders that require packaging for cold items.
No, we know there are school kids to drop off, people to see, places to be. We understand that you will not always be home to accept the delivery. Our driver will leave your box out of the shade at your front door.
Please note that we are not responsible for any unexpected damage or theft to your order when left in the nominated area. We do recommend your order be taken in and properly stored as soon as possible as we cannot guarantee the quality of items that are not properly stored within this period. All our delivery drivers take a photo of the delivered order once delivered.
We deliver to most of the Northern suburbs of Melbourne twice a week. Please check the ‘delivery areas’ tab before ordering. We are a new company and will be expanding as we grow, so please send us an email if your area is not listed.